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TRANSPORT AND DELIVERY

Basic transport costs:

Free shipping* is available to residents of Canada with any online purchase of $100 or more before taxes.

$12 flat fee* for all orders under $100 before taxes.

*Additional fees may apply on oversized items and remote areas. Standard parcel delivery (2 to 6 business days) by Canada Post.

For the regional shipment of your orders made by Canada Post, two shipping methods are offered, standard package (4 to 6 business days) or Xpresspost parcels (2 to 3 business days, not compatible with free shipping).

Upon shipment, it will be possible to track the order through Canada Post.

When buying firearms, the fixed transportation fee is $30.

We use Canada Post shipping services and a tracking number is automatically generated when the order is placed.

Special transport costs *:

Higher freight charges may apply in the following situations.

You live in a remote region of central Quebec or difficult to reach by carriers (example: Magdalen Islands, Kuujjuaq, Havre-Saint-Pierre, etc.)

With the purchase of a bulky or heavy product with the mention of oversized hunting shelters, bows, crossbows, watchtowers, game feeders, chests, fishing rods, targets, etc.

If the purchased product is considered fragile by our carriers, a special handling surcharge is added to the cost of delivery.

If the purchased product is considered a hazardous material (eg butane, propane, firearm, ammunition) by our carriers, a surcharge may be added to the cost of delivery.

Accordingly, if the amount of shipping costs calculated at the time of online purchase differs from the actual amount of applicable transportation costs, Ecotone L'Ami Sport will inform you by phone or email of the applicable difference. You will then have the possibility to cancel your order.

Orders outside Canada:

Shipping costs and delivery times when purchasing from outside Canada are for reference only. The actual fees and time will be communicated by phone or email and you will have the opportunity to cancel the order if it does not suit you.

 

PAYMENT TERMS

Online orders are payable by credit card (Visa or Mastercard) with Moneris for a secure transaction using 256-bit SSL encryption as well as by PayPal. Please note that all prices are in Canadian dollars.

About sales taxes:

Sales taxes are determined based on the delivery address of the orders, in accordance with the tax rates established for each Canadian province.

When ordering internationally, sales taxes are not applicable. However, it is possible that additional taxes may be charged at the time of the importation of the product by the broker or carrier.

 

RETURN AND GUARANTEE


Return policy of merchandise:


It should be noted that a period of 15 days from the date of receipt of the order is allocated to notify us of the return of a product.


Contact our Customer Service department to obtain a Return Merchandise Authorization.


In the event of a defective product, non-compliant or damaged, Ecotone L'Ami Sport will take care of the transport costs. In any other case, the costs are the responsibility of the customer.


Hardware warranty when selling online:


Ecotone L'Ami Sport honors manufacturers' warranties for products sold online. For instructions, contact our Customer Service department.


Contact the customer service department at 450-430-4671.


No refund, exchange only.


Firearms, crossbows and underwear are not exchangeable or refundable.